Account Identity Verification

[Millie D]

And by the way, I've already spent 2 hours with the CS on chat about this issue but none of my questions were answered. I don't have this many hours in the day, especially considering it will take me 8 hours or more just to get a new ID.

[Samantha L]

What ended up happening? Did Upwork give you an extension? 

[Rob C]

Everytime I try to start a video chat to verify my identity it refreshes to the job board page. It also does this when I try to go to the Help link in the site's footer. No idea why I keep getting redirected. I've tried multiple browsers.

[Avery O]

Hi Rob, 

Before I proceed, I wanted to check if the issue persists if you clear your cookies, or used a different browser? 

[Nasir A]

Hello, i'm facing verification problem i'm uploading my id card it's verified but when i talk with agent for video verification she not listen clearly my voice i don't know why but now my id card also pending and when i try again to upload message shown facing some techincal problem try later i try last two days but still same issue face. can anyone help me how to i reslove this? Thanks!

[Goran V]

Hi Nasir,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. You can access your tickets on this Link, thank you.

[Cristina P]

I don't have the option to verify my identity in my profile settings. Is it because my account is new? My profile just got approved, so I don't understand. I'm talking about uploading a photo ID and doing the video chat so that I have the blue icon next to my name.

[Md Mohai M]

Hey,
Go to the "setting" of your account. And find there "Identity Verification". There you will get the way to verify your account.
or you can try this link: https://www.upwork.com/ab/identity-verification/

[Cristina P]

Hi there. Like I said in my post, I don't have this option in my settings.
This is what I am trying to resolve. The link did not work for me. Thank
you anyway for trying to help.

[Cristina P]

Thank you very much, I will keep you updated.