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Account Identity Verification

alich01
Active Member
Nasir A Member Since: Oct 10, 2018
3751 of 3,917

Hello, i'm facing verification problem i'm uploading my id card it's verified but when i talk with agent for video verification she not listen clearly my voice i don't know why but now my id card also pending and when i try again to upload message shown facing some techincal problem try later i try last two days but still same issue face. can anyone help me how to i reslove this? Thanks!

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
3752 of 3,917

Hi Nasir,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. You can access your tickets on this Link, thank you.


Untitled
cplowman
Active Member
Cristina P Member Since: Oct 4, 2019
3753 of 3,917

I don't have the option to verify my identity in my profile settings. Is it because my account is new? My profile just got approved, so I don't understand. I'm talking about uploading a photo ID and doing the video chat so that I have the blue icon next to my name.

md-minul-islam
Active Member
Md Mohai M Member Since: Oct 5, 2019
3754 of 3,917

Hey,
Go to the "setting" of your account. And find there "Identity Verification". There you will get the way to verify your account.
or you can try this link: https://www.upwork.com/ab/identity-verification/

cplowman
Active Member
Cristina P Member Since: Oct 4, 2019
3755 of 3,917
Hi there. Like I said in my post, I don't have this option in my settings.
This is what I am trying to resolve. The link did not work for me. Thank
you anyway for trying to help.
cplowman
Active Member
Cristina P Member Since: Oct 4, 2019
3756 of 3,917
Thank you very much, I will keep you updated.
louisehall19
Active Member
Louise H Member Since: Oct 9, 2019
3757 of 3,917

Is anyone else uncomfortable with uploaded an official government ID? Can I blur the ID number? With identity theft running rampant this makes me nervous...

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
3758 of 3,917

Hi Louise,

 

Rest assured access to the information you provide during identity verification is handled by Upwork agents who have passed strict background checks and our secure, third-party vendor’s automated checks. We do not share or sell any of the information you submit to us. After 30 days, the information you submit to verify your identity is deleted. Thank you.


Untitled
maralvar
Active Member
Mario A Member Since: Jun 22, 2015
3759 of 3,917

Louise H wrote:

Is anyone else uncomfortable with uploaded an official government ID? Can I blur the ID number? With identity theft running rampant this makes me nervous...


I agree 100%. I don´t like to upload my ID card.
I just withdraw all my money in my Upwork account. i don´t know if i´ll make the verification.
Verification, why? i don´t know my clients and that is not a problem.
Our work is our verification

anduena-sopi
Active Member
Anduena S Member Since: Oct 8, 2019
3760 of 3,917

Hello, 

 

I contacted Upwork 2 days ago about my problem, that I have time only until the 14th to get my verfication badge and I cannot proceed with the process because my country is not in the list. 

 

Can you please help me out? 

 

Thank you,

Anduena