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Re: Account Identity Verification

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Community Leader
Samantha L Member Since: Jan 3, 2016
2851 of 2,982

What ended up happening? Did Upwork give you an extension? 

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Active Member
Rob C Member Since: Sep 10, 2019
2852 of 2,982

Everytime I try to start a video chat to verify my identity it refreshes to the job board page. It also does this when I try to go to the Help link in the site's footer. No idea why I keep getting redirected. I've tried multiple browsers.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2853 of 2,982

Hi Rob, 


Before I proceed, I wanted to check if the issue persists if you clear your cookies, or used a different browser? 


-Avery
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Active Member
Nasir A Member Since: Oct 10, 2018
2854 of 2,982

Hello, i'm facing verification problem i'm uploading my id card it's verified but when i talk with agent for video verification she not listen clearly my voice i don't know why but now my id card also pending and when i try again to upload message shown facing some techincal problem try later i try last two days but still same issue face. can anyone help me how to i reslove this? Thanks!

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2855 of 2,982

Hi Nasir,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. You can access your tickets on this Link, thank you.


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Active Member
Cristina P Member Since: Oct 4, 2019
2856 of 2,982

I don't have the option to verify my identity in my profile settings. Is it because my account is new? My profile just got approved, so I don't understand. I'm talking about uploading a photo ID and doing the video chat so that I have the blue icon next to my name.

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Active Member
Md Mohai M Member Since: Oct 5, 2019
2857 of 2,982

Hey,
Go to the "setting" of your account. And find there "Identity Verification". There you will get the way to verify your account.
or you can try this link: https://www.upwork.com/ab/identity-verification/

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Active Member
Cristina P Member Since: Oct 4, 2019
2858 of 2,982
Hi there. Like I said in my post, I don't have this option in my settings.
This is what I am trying to resolve. The link did not work for me. Thank
you anyway for trying to help.
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Active Member
Cristina P Member Since: Oct 4, 2019
2859 of 2,982
Thank you very much, I will keep you updated.
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Active Member
Louise H Member Since: Oct 9, 2019
2860 of 2,982

Is anyone else uncomfortable with uploaded an official government ID? Can I blur the ID number? With identity theft running rampant this makes me nervous...

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