So, I got a message saying that I need to verify my identity before 10/16. When I went to do just that, it asked for my birthdate first. Of course, I put it in, I do know my own bday after all, but the field went red. I checked the format to make sure I was inputting it correctly, and yes, I was. Still no luck. I have a ticket into support about it, but they haven't been able to help me thus far. Any ideas? Anyone else have this problem?
I checked your ticket and I can see that our team is communicating with you and assisting you. Please allow time for your team to review your new messages and assist you accordingly. If you have any additional questions please post them on your ticket and our agent will assist you.
I'm in a situation where my passport is expired and I am unable to submit my identification card or my drivers permit because im only given the option of "passport" What can i do?
It looks like you already have an open ticket for your concern. I'll go ahead and follow up with the team handling your ticket so that they can assist you further. Please expect someone to reach out to you through the same ticket thread,
Recently, I was asked to verify my identity. My real name is Uttam Raut however in upwork profile it is Uttam Raut Beck (Beck is my nick name). I have already set up my payment method to local bank where my name is also Uttam Raut which is my real one.
Yesterday, I changed my name from Uttam Raut Beck to Uttam Raut and seems like my profile name is changed. However, when i go to verify my identity, it stills shows Uttam Raut Beck. How can i solve this issue?
Another thing is, during identity verification process it ask for passport (option is shown passport only) but I haven't issued passport yet. I can provide my citizenship certificate, driving license, bank account details and PAN card information too. So, what should I do in this case?
Thanks in advance,