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Re: Account Verification

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Active Member
Honeybelle R Member Since: Aug 5, 2019
2431 of 2,510

Hi,

May I know how can I get my account verified or how to get a verification badge?

Any help is much appreciated. Thank you.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2432 of 2,510

Hi Honeybelle, 

We are gradually rolling out this requirement to all freelancers on Upwork. You may fall in either of the three groups listed in this help article. Once you are part of any of the groups, you will receive a notification to veirfy your account to receive the ID-Verification Badge. You may refer to the help article if you have other questions about the badge.


-Avery
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Active Member
Honeybelle R Member Since: Aug 5, 2019
2433 of 2,510

Hi,

 

I need assistance in getting my account verified. What do I need to do?

Thanks.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2434 of 2,510

Hi Honeybelle, 

 

Please know that I have responded to your post and have merged your post on this master thread. To see your posts, please check your Community profile page and click on any of your posts to see my reply. 


-Avery
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2437 of 2,510

Hi Tami,

 

As part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients, verification is required from earning freelancers. We do try to avoid doing this repeatedly and apologize for the inconvenience it may cause. 

 

Upon checking, you need to update your profile photo to one that clearly shows just your face. Please do follow up instruction our team shared with you in this support ticket and consider following up with our team through that ticket if you have any questions, in order to keep all the information in one place. 

 

Thank you!


~ Bojan
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Ace Contributor
Tami H Member Since: Mar 16, 2016
2436 of 2,510

I received

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Ace Contributor
Tami H Member Since: Mar 16, 2016
2437 of 2,510

It's done, thanks.

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Active Member
M P Member Since: Nov 14, 2019
2438 of 2,510

What is the full legal name and address of the third-party vendor involved in this process.

 

Are they SOC2 compliant, and if so, how do I get a copy of the certification report?

 

Is Upwork SOC2 compliant? How do I get a copy of the certification report?

 

Answers to the above questions are necessary so that freelancers don't get scammed.

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Active Member
M P Member Since: Nov 14, 2019
2439 of 2,510

Also, please provide any and all relevant details about any cybersecurity breaches or fraud-related activity that have impacted or occurred at 1) Upwork and 2) its third-party IT vendors over the past five years and if such breaches/activity have been reported to any outside authorities.

 

Again, the answer to these questions are necessary to prevent freelancers from being scammed.

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Active Member
M P Member Since: Nov 14, 2019
2440 of 2,510

Finally, when you say that Upwork employees -- does this include independent contractors and outsourced staff, by the way -- are subjected to background checks, is this done internally and/or through a third-party vendor (or vendors)?

 

If the latter, what is their legal name and address? How long have they been providing this service to Upwork?

 

Are any Upwork employees (or independent contractors or outsourced staff) exempt or otherwise not subject to such background checks? How often are current employees subjected to background checks? Does this also include senior executives of Upwork?

 

Again, the answer to these questions are necessary to prevent freelancers from being scammed.

 

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