support is unresponsive. It seems that they are just copy pasting the script that they have and if you ask some questions which is off the script they stop replying to you which happens to me. In my first reply to them I made them aware of my situtaion yet they still asked for the same issue and asked me to explain it.
I replied again telling them I don't know anything more. which is obviously the reason why I contacted them in the first place. I attached a screenshot this time as well. but they have not replied back ever since. They are so unresponsive in this matter and reading other peoples replies i'm assuming they are like that. and upwork is not going to do anything about it. because if they wanted to they would have done it already. in the mean time we will suffer the consequences of their incompetence or upworks policy or both. either way we the freelancers stand to suffer
I apologize for the delay. Your ticket has been escalated to another team and I'll go ahead and follow up with them so that they can get back to you and assist you further with your concern.
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