I cannot initiate a call for ID verification. When I click 'Start Chat' I'm redirected to the Upwork Support main page. Any link clicked on that page opens, but 2-3 seconds later immediately redirects.
I've tried Chrome and Edge on two different computers.
I got the offer. But to accept the offer my ID verification has to be completed. But there is no option to do ID verification.
Please help me with the ID verification to accept the offer.
I`m sorry about the inconvenience this had caused you. Our team will reach out to you via ticket to each of you and assist you further with accessing your tickets or completing your verifications. Thank you.
I am having the same issue, where every time I try to initiate the chat to verify my profile it just redirects me to the Upwork help page. If someone could reach out to me too, then that would be great.
I successfully uploaded my ID and it was successfully checked.
However I cannot proceed to the visual identification.
Please advise how to proceed since I have to submit the full identification within a few days.
When trying to verify my freelancer profile through video chat, I am unable to and have been consistently brought to the help page, not the web cam chat. I've disabled pop up browsers, yet still I cannot complete it.
Does anyone have insight?
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