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Re: I need help verifying my account.

jonayed77
Active Member
Md. Jonayed I Member Since: Sep 1, 2020
2461 of 3,911

I want to verify my Upwork account in my Government Id. But this is no option in my Account Dashboard. How I submit my Government ID? What can I do now? I also attached my profile setting page screenshot. I read some article that shows the profile setting has the option. But My profile Setting hasn't an option that I upload my Government ID For verification. 

 

Thank For Help

Jonayed

 

 

 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2462 of 3,911

Hi Md. Jonayed,

 

At this time, only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.


~ Bojan
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jonayed77
Active Member
Md. Jonayed I Member Since: Sep 1, 2020
2463 of 3,911

Yes, I really need this. Because I am ready to start Upwork again. And I log in to my account and Also bid Some projects.
Thanks For your replies

jonayed77
Active Member
Md. Jonayed I Member Since: Sep 1, 2020
2464 of 3,911

Yes, I really need this. Because I am ready to start Upwork again. And I log in to my account and Also bid Some projects.
Thanks For your replies

fandel
Active Member
Ahmed S Member Since: Aug 26, 2020
2465 of 3,911

Hello.

I want to see if it's possible to continue the vertification process without a video call as I'm not that comfortable making one due to my equipment. I can provide my papers and other needed documents.

Thanks in advance.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2466 of 3,911

Hi Ahmed,

 

If you are unable to pass the video verification call, your account will be placed on hold. The hold will prevent you from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Any active proposals that you have submitted will also be canceled. The hold will not affect your ability to work on existing contracts. Once you successfully pass the verification process, this hold will be removed.


~ Bojan
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fandel
Active Member
Ahmed S Member Since: Aug 26, 2020
2467 of 3,911
Thanks for your help.
cerogers78
Active Member
Cindy O Member Since: Sep 2, 2020
2468 of 3,911

I have multiple times to upload my ID for verification. And, no matter how many times I have, I get the same message: Sorry, we’re having some trouble analyzing the image of your ID at this time.

How hard can it be to analyze when it is clear as day! And, there is not a way to get in actual contact apparently, because I got sent to the come to the Community Page. 

Any suggestions on this? I am getting frustrated! I just want to verify my ID and update my name to my current married name. Is that too much to ask? Heck, I would be willing to send a copy of my ID via email to Upwork, just to get this over with!

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2469 of 3,911

Hi Cindy,

 

Just to confirm, did you try clearing your cache and cookies or logging in with another browser to upload your ID? Thank you.


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cerogers78
Active Member
Cindy O Member Since: Sep 2, 2020
2470 of 3,911

I have tried on three different browsers. This is what I have gotten each time.

**Edited for Community Guidelines**