Hi, I have completed the first step of identity verification. My ID has been successfully verified but I am not sure how to proceed with the verification call. Please guide me. There is no link in my profile for the call with the Upwork executive.
Hello! my name is Samira.
I received an email asking me to verify my identity going through two steps, uploading a photo ID and have a Video chat with an Upwork agent.
I completed the first step as it appears on my account that "ID added successfully verified", but when it comes to the video chat I click on "Start chat" and it takes me to help center.
How should the video chat be initiated? Should I receive an invitation? Is it going to be scheduled or is it random?
You asked: "Hello my account was suspended 2 months back because I had no ID card for verification and your guys mailed me to verify when I get the card but now I got my card issued and I have verified and got the notification of confirmation. How will my account be free again to use because I see its still suspended ? "