Identity Verification

[Aleksandar D]

Hi Chaitra,

You can start the video call with the team by clicking on the green 'Start Chat' button in the Settings > Identity Verification. For more information on the verification, check out this help article. Let us know if you need further help.

Thank you.

[Chaitra S]

Hi

This is sorted. Thank you. 

[Samira A]

Hello! my name is Samira.

I received an email asking me to verify my identity going through two steps, uploading a photo ID and have a Video chat with an Upwork agent.

I completed the first step as it appears on my account that "ID added successfully verified", but when it comes to the video chat I click on "Start chat" and it takes me to help center.

How should the video chat be initiated? Should I receive an invitation? Is it going to be scheduled or is it random?

Thank you!

[Aleksandar D]

Hi Samira,

I'm sorry to hear about that. One of our team members will reach out to you directly to assist you further.

Thank you.

[Md L]

Hello
Sir,
There is no National Identity Card Verification option in my account. Help me Thanks

[Bojan S]

Hi Md,

Only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.

[Ayesha S]

You asked: "Hello my account was suspended 2 months back because I had no ID card for verification and your guys mailed me to verify when I get the card but now I got my card issued and I have verified and got the notification of confirmation. How will my account be free again to use because I see its still suspended ? "

[Aleksandar D]

Hi Ayesha,

Please allow more time for our team to review your account and notify you of the outcome.

Thank you.

[Yishan S]

I cannot open the page of verify identity

[Aleksandar D]

Hi Yishan,

I checked and you should be able to access the Identity Verification page. Are you getting any error while trying to access the page?

Thank you.