Hello! my name is Samira.
I received an email asking me to verify my identity going through two steps, uploading a photo ID and have a Video chat with an Upwork agent.
I completed the first step as it appears on my account that "ID added successfully verified", but when it comes to the video chat I click on "Start chat" and it takes me to help center.
How should the video chat be initiated? Should I receive an invitation? Is it going to be scheduled or is it random?
You asked: "Hello my account was suspended 2 months back because I had no ID card for verification and your guys mailed me to verify when I get the card but now I got my card issued and I have verified and got the notification of confirmation. How will my account be free again to use because I see its still suspended ? "