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Re: ID verification

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2621 of 3,607

Hi Quynh,

 

I'm sorry to hear about your troubles with the verification. I followed up with the team and they sent you more information on this support ticket.

 

Thank you.

~ Aleksandar
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4fb2b045
Active Member
Paula F Member Since: Oct 10, 2020
2622 of 3,607

Hello!

My name is Paula Figueira and I need some help with the ID verification of my account.

I live in Venezuela and the last month my ID Card expired, and due to the Global Pandemic we're living and the Quarantine that is still being held here, I can't renew it right now. However, in my country, it is normal to have two nationalities, and I got a second one. I got a Portuguese nationality (my family is Portuguese), with the papers up to date and I was wondering if I could use the information of my second nationality to verify my identity without any problem.

I will be waiting for your reply.

Thank you very much for your attention.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2623 of 3,607

Hi Paula,

 

I checked and it seems that you already in correspondence with the team on this support ticket. Please allow more time for the team to review your case and follow up on the ticket.

 

Thank you for your patience.

~ Aleksandar
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jeno223
Active Member
Doly A Member Since: Oct 11, 2020
2624 of 3,607

Hi,

I want to verify my NID but the date formate is not working.

now, what should I do ??

I added an attached file It's maybe will help you to understand the problem.

Thank you

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2625 of 3,607

Hi Doly,

 

Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, to keep all the information in one place so that our team can assist you more effectively. 

 

Thank you.

~ Aleksandar
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george_umeadi
Active Member
Emmanuel U Member Since: Oct 12, 2020
2626 of 3,607

Please the only identity I have is that given to me by my country's government and Upwork wouldn't verify it. I have not been able to get other IDs currently as I have been told by the issuing agency to come at a later date.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2627 of 3,607

Hi Emmanuel,

 

Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, to keep all the information in one place so that our team can assist you more effectively. 

 

Please note that freelancers that are required to verify but do not do so within 7 days of our notification will have their accounts placed on hold. The hold will prevent freelancers from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Any active proposals that have been submitted will also be canceled. The hold will not affect your ability to work on existing contracts. However, once you successfully pass the verification process, this hold will be removed. 

 

Thank you.

~ Aleksandar
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uhuns-vic
Active Member
Vicky U Member Since: Sep 30, 2020
2628 of 3,607
I successfully passed the Visual Verification Stage however my government ID was not verified. I figured it would be because I used my nickname to open Upwork instead of my real name.

So now, I tried to change my name and it says i have to wake for 48 hours for my name to be reviewed. Meanwhile, I have tried verifying my government ID again all to no avail. Can anyone please help or give me directions as my account will be closed down tomorrow due to incomplete verification.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2629 of 3,607

Hi Vic,


Rest assusred, your account will not be closed. Please be patient for your name change request to be reviewed and once it's done our team will reach out to you with the results.
If you have any additional questions regarding your verification, you can follow up on your ticket with number 29921860. 
I would like to clarify that once your name request is finished our team will be able to review your ID again. Thank you.


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uhuns-vic
Active Member
Vicky U Member Since: Sep 30, 2020
2630 of 3,607
Thank you Goran
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