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Re: Identity Verification

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2631 of 4,334

Hi Emmanuel,

 

Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, to keep all the information in one place so that our team can assist you more effectively. 

 

Please note that freelancers that are required to verify but do not do so within 7 days of our notification will have their accounts placed on hold. The hold will prevent freelancers from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Any active proposals that have been submitted will also be canceled. The hold will not affect your ability to work on existing contracts. However, once you successfully pass the verification process, this hold will be removed. 

 

Thank you.

~ Aleksandar
Upwork
uhuns-vic
Active Member
Vicky U Member Since: Sep 30, 2020
2632 of 4,334
I successfully passed the Visual Verification Stage however my government ID was not verified. I figured it would be because I used my nickname to open Upwork instead of my real name.

So now, I tried to change my name and it says i have to wake for 48 hours for my name to be reviewed. Meanwhile, I have tried verifying my government ID again all to no avail. Can anyone please help or give me directions as my account will be closed down tomorrow due to incomplete verification.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2633 of 4,334

Hi Vic,


Rest assusred, your account will not be closed. Please be patient for your name change request to be reviewed and once it's done our team will reach out to you with the results.
If you have any additional questions regarding your verification, you can follow up on your ticket with number 29921860. 
I would like to clarify that once your name request is finished our team will be able to review your ID again. Thank you.

~ Goran
Upwork
uhuns-vic
Active Member
Vicky U Member Since: Sep 30, 2020
2634 of 4,334
Thank you Goran
mizzkay
Active Member
Mizz K Member Since: Oct 13, 2020
2635 of 4,334

I would like to get my profile approve and do my identity verfication please

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2636 of 4,334

Hi Mizz,

 

Welcome to Upwork!

 

I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

 

Thank you.

~ Aleksandar
Upwork
halil-pektas
Active Member
Halil P Member Since: Oct 16, 2020
2637 of 4,334

Hi, 

 

I have that message: "Verify your Identity by 10/15/2020 UTC to continue winning jobs on Upwork."

 

So, I sent my ID and additinal documents for verification for 4 days. But I have o message from upwork. and  also İ still show warninng. Please help/say me to  what I wait for ?

 

Thank you.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2638 of 4,334

Hi Halil,

 

You will also need to complete the second step of your pending verification. To do this, go to Settings > Identity Verification > and click on the green button. Thank you.

~ Goran
Upwork
abdullah_fx0
Active Member
Abdullah A Member Since: Nov 24, 2019
2639 of 4,334
Hi
I face a problem, I can't do the visual verification. Every time I try to join the chat it stays for some time trying and in the end, shows me that message "Timed out on waiting for agent to verify your identity Upwork".
I tried to use another browser, but nothing changes. I tried to do it like 10 times.
I don't know what should I do.

Please help me fix this problem.
Thank you in advance.
luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
2640 of 4,334

Hi Abdullah,

 

I'm sorry to hear you're having trouble with the verification process. I'll pass this information to the team and I'll get back to you as soon as I have more information so we can further assist you.

 

Thank you.

~ Luiggi
Upwork
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