Verify my Identity

[Vicky U]

I successfully passed the Visual Verification Stage however my government ID was not verified. I figured it would be because I used my nickname to open Upwork instead of my real name.

So now, I tried to change my name and it says i have to wake for 48 hours for my name to be reviewed. Meanwhile, I have tried verifying my government ID again all to no avail. Can anyone please help or give me directions as my account will be closed down tomorrow due to incomplete verification.

[Goran V]

Hi Vic,

Rest assusred, your account will not be closed. Please be patient for your name change request to be reviewed and once it's done our team will reach out to you with the results.
If you have any additional questions regarding your verification, you can follow up on your ticket with number 29921860. 
I would like to clarify that once your name request is finished our team will be able to review your ID again. Thank you.

[Vicky U]

Thank you Goran

[Mizz K]

I would like to get my profile approve and do my identity verfication please

[Aleksandar D]

Hi Mizz,

Welcome to Upwork!

I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

Thank you.

[Halil P]

Hi, 

I have that message: "Verify your Identity by 10/15/2020 UTC to continue winning jobs on Upwork."

So, I sent my ID and additinal documents for verification for 4 days. But I have o message from upwork. and  also İ still show warninng. Please help/say me to  what I wait for ?

Thank you.

[Goran V]

Hi Halil,

You will also need to complete the second step of your pending verification. To do this, go to Settings > Identity Verification > and click on the green button. Thank you.

[Abdullah A]

Hi
I face a problem, I can't do the visual verification. Every time I try to join the chat it stays for some time trying and in the end, shows me that message "Timed out on waiting for agent to verify your identity Upwork".
I tried to use another browser, but nothing changes. I tried to do it like 10 times.
I don't know what should I do.

Please help me fix this problem.
Thank you in advance.

[Luiggi R]

Hi Abdullah,

I'm sorry to hear you're having trouble with the verification process. I'll pass this information to the team and I'll get back to you as soon as I have more information so we can further assist you.

Thank you.

[Luiggi R]

Hi Abdullah,

Just wanted to let you know that one of our agents has followed up with you via a support ticket to assist you further.

Thank you for your patience.