I cannot get my verification to work

[Bojan S]

Hi Sherzod,

I'm sorry to hear you haven't been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?

If the issue persists let us know.

Thank you!

[ShahBaz B]

Hello sir, Can you assist me to verify my account I am facing the same issue of the timeout and not able to raise any complaint tick as well.  when I click on "Start Chat" It redirects me to Upwork community weblink. 

[Goran V]

Hi ShahBaz,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[Lauren S]

Hi,

Can you help me? I am having the same problem. I click 'Chat now' which takes me to the Customer Service page but it instantly refreshes to the homepage of Customer Service and won't let me navigate to any other pages - it just refreshes the page.

[Aleksandar D]

Hi Lauren,

I checked with the team handling your case and one of our agents already followed up with you on this support ticket to assist you further.

Thank you.

[Muhammd M]

I faced the issue with verification but after 2 days I got the link to get verified. Just wait for the verification to be sent to you by the team.

[Daniel C]

Hello,

I cannot get my verification to work on your site. I would like to setup a video call for help and I am not able to do that either. I have both my State ID and SSN card for verification, but I need help getting this to work.

Thanks,

[Goran V]

Hi Daniel,

Are you receiving any errors on your end when you`re trying to complete the process? I would suggest logging in via Firefox to try and complete your pending verification. Thank you.

[Sam S]

I was just required today to perform ID verification. I have no problem verifying my ID except that I have a NonDriver State Identification Card which is now expired. As I am disabled and unable to renew it due to Covid 19, I am unsure as to what to do. I have all of my documents and have done the photo verification. My address has changed as the ID is issued for 8 years and I have moved. What can I do to verify my ID?

[Goran V]

Hi Sam,

I`ve escalated your concern to our team and one of our team members will update your ticket as soon as possible. Your ticket is with number 30002788 and you can access it on this Link. Thank you.