I'm having the same problem with visual verification as well. I've been trying to complete my web cam chat several times already but the "Timed out on waiting for agent to verify your identity" is all I get.
Would it be possible to get a support ticket to set up the chat? My ID document has already been verified by Upwork.
Thanks in advance,
I'm having problem with visual verification as well. I've been trying to complete my web cam chat several times already but the "Timed out on waiting for agent to verify your identity" is all I get.
My ID document has already been verified by Upwork.
Thanks in advance.
I'm sorry to hear you haven't been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?
If the issue persists let us know.
Hello sir, Can you assist me to verify my account I am facing the same issue of the timeout and not able to raise any complaint tick as well. when I click on "Start Chat" It redirects me to Upwork community weblink.
Can you help me? I am having the same problem. I click 'Chat now' which takes me to the Customer Service page but it instantly refreshes to the homepage of Customer Service and won't let me navigate to any other pages - it just refreshes the page.
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