I'm sorry to hear you haven't been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?
If the issue persists let us know.
Hello sir, Can you assist me to verify my account I am facing the same issue of the timeout and not able to raise any complaint tick as well. when I click on "Start Chat" It redirects me to Upwork community weblink.
Can you help me? I am having the same problem. I click 'Chat now' which takes me to the Customer Service page but it instantly refreshes to the homepage of Customer Service and won't let me navigate to any other pages - it just refreshes the page.
I cannot get my verification to work on your site. I would like to setup a video call for help and I am not able to do that either. I have both my State ID and SSN card for verification, but I need help getting this to work.
Are you receiving any errors on your end when you`re trying to complete the process? I would suggest logging in via Firefox to try and complete your pending verification. Thank you.
I was just required today to perform ID verification. I have no problem verifying my ID except that I have a NonDriver State Identification Card which is now expired. As I am disabled and unable to renew it due to Covid 19, I am unsure as to what to do. I have all of my documents and have done the photo verification. My address has changed as the ID is issued for 8 years and I have moved. What can I do to verify my ID?