Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Video Verification of the Government ID is not working

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2871 of 4,326

Hi Kassandra,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your  verification. Thank you.

~ Goran
Upwork
598bfc95
Active Member
Haileeyesus G Member Since: Jan 8, 2021
2872 of 4,326

I am having the exact same problem. The Upwork support page keeps displaing instad of vedio chat verification. What shall i do?

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2873 of 4,326

Hi Haileeyesus,

 

I checked and it looks like you already got your ID badge! Please let us know if you need any further assistance.

 

Thanks!

~Andrea
Upwork
mercymesfin
Active Member
Betelhem M Member Since: Dec 1, 2020
2874 of 4,326

There is no Identity verification option in my account, How can I verify my Identity.

martina_plaschka
Community Guru
Martina P Member Since: Jul 11, 2018
2875 of 4,326

Betelhem M wrote:

There is no Identity verification option in my account, How can I verify my Identity.


You don't have to do anything until upwork asks you to. 

shahidmkhan69
Active Member
Shahid K Member Since: Dec 1, 2020
2876 of 4,326

Please help me with the verification for the badge.

 

https://www.upwork.com/ab/identity-verification/Screenshot 2020-12-01 at 11.45.51 PM.png

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2877 of 4,326

Hi Shahid,

 

At this time, only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.

 

Thank you!

~ Bojan
Upwork
musamaashraff
Active Member
Muhammad Usama A Member Since: Dec 1, 2020
2878 of 4,326

I have gave the site all the required permissions i.e. Notification, JavaScript, Cookies, Microphone, Web camera. Everytime I click Chat Now attached here as "chatnow.PNG" the page loads and do nothing, loaded page is also attached as "pageloaded.PNG". Don't know whats wrong If I click a link on this page it refreshes back to this page.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2879 of 4,326

Hi Muhammad Usama,

 

I'm sorry to hear you haven't been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?

 

If the issue persists let us know.

 

Thank you!

~ Bojan
Upwork
musamaashraff
Active Member
Muhammad Usama A Member Since: Dec 1, 2020
2880 of 4,326

Cleared Caches and Cookies no success.

Tried Mozilla FireFox no success same issue (image attached as firefox.PNG)

 

 

TOP KUDOED MEMBERS