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Re: Video Verification of the Government ID is not working

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2881 of 4,326

Hi Muhammad Usama,

 

We'll have one of our agents reach out to you directly to assist you with your verification process.

 

Thank you for your patience. 

~ Bojan
Upwork
musamaashraff
Active Member
Muhammad Usama A Member Since: Dec 1, 2020
2882 of 4,326

Thank You, will be looking forward toward it as I have only 6 days left to complete it Smiley Happy

8fc7d3f8
Active Member
Daniel K Member Since: Dec 1, 2020
2883 of 4,326
Hello. I've tried to put my face ID and it's saying that upwork is having technical issues. Tried multiple times from multiple devices.
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2884 of 4,326

Hi Daniel, 

Could you please try clearing your cache and cookies to see if the issue persists? 


~ Avery
Upwork
8fc7d3f8
Active Member
Daniel K Member Since: Dec 1, 2020
2885 of 4,326
I've done so but it's still not working
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2886 of 4,326

I'm sorry for the inconvenience this has caused you, Daniel.

 

I have let the team know about the issue you're experiencing and they will reach out to you to assist you further with your verification. 


~ Avery
Upwork
musamaashraff
Active Member
Muhammad Usama A Member Since: Dec 1, 2020
2887 of 4,326

Try stopping the page from further loading once you have reached your required link, I did and it worked for me Smiley Happy

 

Hope this helps you Smiley Happy

i_yevpak
Active Member
Ivan Y Member Since: Apr 1, 2020
2888 of 4,326

Can somebody help me to solve this situation?

I'm trying to look at my active requests on support.upwork.com it keeps redirecting me to the main page.

Thanks.

 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2889 of 4,326

Hi Ivan,

 

Could you please try clearing your cache and cookies or logging in with another browser to view your requests/tickets? If you`re still being directed back to your job feed, let me know. Thank you.

~ Goran
Upwork
i_yevpak
Active Member
Ivan Y Member Since: Apr 1, 2020
2890 of 4,326

I`m cleared my cache and cookies and try logging in with another browser. Nothing helps.

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