Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Video Verification of the Government ID is not working

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2871 of 4,027

Hi Shahid,

 

At this time, only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.

 

Thank you!


~ Bojan
Untitled
musamaashraff
Active Member
Muhammad Usama A Member Since: Dec 1, 2020
2872 of 4,027

I have gave the site all the required permissions i.e. Notification, JavaScript, Cookies, Microphone, Web camera. Everytime I click Chat Now attached here as "chatnow.PNG" the page loads and do nothing, loaded page is also attached as "pageloaded.PNG". Don't know whats wrong If I click a link on this page it refreshes back to this page.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2873 of 4,027

Hi Muhammad Usama,

 

I'm sorry to hear you haven't been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?

 

If the issue persists let us know.

 

Thank you!


~ Bojan
Untitled
musamaashraff
Active Member
Muhammad Usama A Member Since: Dec 1, 2020
2874 of 4,027

Cleared Caches and Cookies no success.

Tried Mozilla FireFox no success same issue (image attached as firefox.PNG)

 

 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2875 of 4,027

Hi Muhammad Usama,

 

We'll have one of our agents reach out to you directly to assist you with your verification process.

 

Thank you for your patience. 


~ Bojan
Untitled
musamaashraff
Active Member
Muhammad Usama A Member Since: Dec 1, 2020
2876 of 4,027

Thank You, will be looking forward toward it as I have only 6 days left to complete it Smiley Happy

8fc7d3f8
Active Member
Daniel K Member Since: Dec 1, 2020
2877 of 4,027
Hello. I've tried to put my face ID and it's saying that upwork is having technical issues. Tried multiple times from multiple devices.
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2878 of 4,027

Hi Daniel, 

Could you please try clearing your cache and cookies to see if the issue persists? 


-Avery
Untitled
8fc7d3f8
Active Member
Daniel K Member Since: Dec 1, 2020
2879 of 4,027
I've done so but it's still not working
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2880 of 4,027

I'm sorry for the inconvenience this has caused you, Daniel.

 

I have let the team know about the issue you're experiencing and they will reach out to you to assist you further with your verification. 


-Avery
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS