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Re: Identity Verification not showing

Active Member
Serhii D Member Since: Nov 4, 2020
4331 of 4,395

Thx. Firefox solved this issue.

Active Member
Khanh N Member Since: Jan 3, 2021
4332 of 4,395

I'm stuck on "Please hold while I connect you with an Upwork team member".
I tried another browser (Chrome, Firefox) and changed the device (laptop, desktop) but it's still stuck on that step.

Aleksandar D Moderator Member Since: Mar 23, 2019
4333 of 4,395

Hi Khanh,


One of our team members will reach out to you directly via a support ticket to assist you further with the verification.


Thank you.

~ Aleksandar
Active Member
Basil H Member Since: Aug 6, 2020
4334 of 4,395
Hello, you must have a good internet connection and a modern cell phone in order to be able to complete the visual investigation.
Active Member
Syed M Member Since: May 30, 2020
4335 of 4,395


I want to start using Upwork more. I have a profile since 2015 but now I am trying to use Upwork to get more work. However, I am not seeing Identity Verification. I want to get the blue tick.


Can someone please help!

Goran V Moderator Member Since: Mar 24, 2017
4336 of 4,395

Hi Syed,


Once you become eligible to verify your profile our team will reach out to you directly with detailed instructions and you will be able to verify your profile. Thank you.

~ Goran
Active Member
Syed M Member Since: May 30, 2020
4337 of 4,395

How can i become eligible for that? I mean do I need to buy connects or start bidding etc?

Andrea G Moderator Member Since: Jul 7, 2020
4338 of 4,395

Hi Syed,


At this time, only earning freelancers are eligible/required to earn the Identity Verified badge. If you become eligible/required, we will notify you when you log into your Upwork account.

Active Member
Akif A Member Since: Jul 8, 2020
4339 of 4,395

Visual identitiy not working :/   Authentication is ok. I cannot do Visual Verification.

Active Member
Manoj B Member Since: Apr 20, 2020
4340 of 4,395

I have lost my government ID, so I get an electronic ID (Adhar Card) and submit it for the identity verification process but the msg encountered is (We’re unable to process your ID at this time. You may be able to add your ID again later). My original id which I ordered is taken up to 15 days to get and the Upwork notification shows (Identity by 01/05/2021 UTC to continue winning jobs on Upwork). Please guide me.


**Edited for Community Guidelines**