I also am unable to start the video call when following the link to verify my account. I click on 'chat', but the window just disappears. I have tried on various devices and the same thing happens. Please could you help,
I'm sorry about the trouble you had. I've shared your concern with our team, and one of our team members will reach out to you directly to assist you further in completing the verification step.
I'm having the same issue.
I click through to 'live chat' with a member of the team in order to verify my identity and i'm immediately taken to the community support page.
I shared the issue you are experiencing with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
I want to verify my account, but I do not have this item in the settings.
What do I need to do for this?
following the link from the support .... watch the screen