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Re: Can't verify my account

Active Member
Alison K Member Since: Sep 22, 2017
3151 of 3,424



I also am unable to start the video call when following the link to verify my account.  I click on 'chat', but the window just disappears.  I have tried on various devices and the same thing happens.  Please could you help,





Valeria K Moderator Member Since: Mar 6, 2014
3152 of 3,424

Hi Alison,


Please, reply to the ticket the team sent to you about an hour ago. You should be able to find the notification in your email.

~ Valeria
Active Member
Samuel I Member Since: Feb 18, 2019
3153 of 3,424

Hi i can´t verify my account eather, can you help me please?

Avery O Moderator Member Since: Nov 23, 2015
3154 of 3,424

Hi Samuel, 

I wanted to check what seems to be the issue when you're trying to verify your identity? Have you tried accessing the link on this support ticket to complete your verification? 

Active Member
Yavor A Member Since: Jan 5, 2021
3155 of 3,424

I have the same issue. 
I can see no way to verify my account. 

Rather frustrating...

Joanne Marie P Moderator Member Since: Nov 26, 2017
3156 of 3,424

Hi Yavor,


I'm sorry about the trouble you had. I've shared your concern with our team, and one of our team members will reach out to you directly to assist you further in completing the verification step.

Active Member
Chris W Member Since: Jan 11, 2021
3157 of 3,424

I'm having the same issue. 

I click through to 'live chat' with a member of the team in order to verify my identity and i'm immediately taken to the community support page. 

Please help! 

Aleksandar D Moderator Member Since: Mar 23, 2019
3158 of 3,424

Hi Chris,


I shared the issue you are experiencing with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.


Thank you.

~ Aleksandar
Active Member
Vladislav B Member Since: Jan 11, 2021
3159 of 3,424

I want to verify my account, but I do not have this item in the settings.
What do I need to do for this?


following the link from the support .... watch the screen

Bojan S Moderator Member Since: Mar 9, 2018
3160 of 3,424

Hi Vladislav,


Currently, only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.


Thank you!

~ Bojan