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Re: Identity Verified badge soon required for all earning freelancers

Active Member
Muhammad A Member Since: Nov 30, 2020
4351 of 4,405


I don't have access to verify my account why is it so anyone can help?

Active Member
Sam S Member Since: Oct 21, 2020
4352 of 4,405
As of now, only earning freelancers are required to verify their identity.
You will be notified when it is necessary for you to verify your identity
Active Member
Timothy and Michel C Member Since: Mar 6, 2021
4353 of 4,405

I have a situation because the California motor vehicle office was closed when my ID expired and. I went to renew it on February 20th, prior to starting work on here. They say it is taking up to 8 weeks, now I am working on here I have 2 jobs and cant get paid. Help, we are a husband and wife couple but it wouldnt take my husbands either even through his is not expired.

Nikola S Moderator Member Since: Jul 2, 2020
4354 of 4,405

Hi there,


I checked and it seems that you already created a support ticket regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.


Please know that each freelancer must have their own unique account on Upwork. Sharing an account is a violation of the Upwork User Agreement. Learn more here.


~ Nikola

Active Member
Stanislav K Member Since: Feb 22, 2016
4355 of 4,405

Hello. I have a problem with my identity verification. My pasport is expired and I can't renew in right now due to covid restrictions in Belarus. I don't have any other legal ID documents. Could you help me with this problem. I'm working for 5 years on upwork already and I did document verification in the past. Thanks.

Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
4356 of 4,405

Hi Stanislav,


Feel free to upload the documents so that our team can review them. They'll let you know if any additional steps are required from you. For more information on the verification, you can check out this help article.


Thank you.

~ Aleksandar
Active Member
Stanislav K Member Since: Feb 22, 2016
4357 of 4,405

I've uploaded the document, but the system automatically rejected it due to expiration date. Is there a way I can force push it to the verification team?

Active Member
Muhammad Umer N Member Since: Mar 15, 2021
4358 of 4,405


I am trying to verify my identity but failed more than once. I don't want to keep trying just in case if my account gets blocked. Is there any other way i can get this sorted?

Thank you



Goran V Moderator Member Since: Mar 24, 2017
4359 of 4,405

Hi Muhammad,


You will need to complete the second step as well in order for your verification to be completed. To start this, go to Settings > Identity Verification and click on the green button. Thank you.

~ Goran
Active Member
Nguyen K Member Since: Jul 22, 2020
4360 of 4,405


I got this message today "Action required: Verify your identity by 03/24/2021" but I cannot navigate to visual verification page. Could you help me address this problem as soon as possible?

Otherwise I cannot communicate with my clients.