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Re: kindly help worse support system i have seen

Active Member
Hitesh S Member Since: May 3, 2021
3781 of 4,405

I am not able to click my selfie your preprogrammed is not capable of taking selfie kindly help how i can easily contact your support also how can i easily verify my idtendity 

Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
3782 of 4,405

Hi Hitesh,


I checked and it looks like you already completed the verification. Let us know if you need further help.


Thank you.

~ Aleksandar
Active Member
Sephora D Member Since: May 3, 2021
3783 of 4,405

HI would like to know how to upload my verification ID and have a badge as verified? please help by sending me a link then I will just click it. Thank you so much!

Nikola S Moderator Member Since: Jul 2, 2020
3784 of 4,405

Hi Sephora,


I checked and it doesn't look like you are required to complete any verification process at the moment. Please know that only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.


~ Nikola

Active Member
Arman H Member Since: May 4, 2021
3785 of 4,405

Hi, i do not have the identity verification button in my profile settings?Does it mean that i don't have to go through the video call or what?
Thanks for answering!

Goran V Moderator Member Since: Mar 24, 2017
3786 of 4,405

Hi Dmitriy,


At the moment you don't have any pending verifications. Once you're required to verify your profile our team will reach out to you directly with detailed instructions. Thank you.

~ Goran
Active Member
Rimma D Member Since: May 4, 2021
3787 of 4,405

I have a problem with ID Verification. 
In ,my profile settings there is no such title. And I don't know how I can do this. 
Can you help me to verify? 

Bojan S Moderator Member Since: Mar 9, 2018
3788 of 4,405

Hi Rimma,


It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process. 


Thank you! 

~ Bojan
Active Member
Arham D Member Since: May 3, 2021
3789 of 4,405
I am new on Upwork and when got my first contract, I was asked to verify my identity. I have no issue in it but, I have applied for National ID card and it will take about 40 days to be processed due to Covid situation and I have 7 days to prove my identity.

Is it possible that I can submit my Govt. Student card or Govt. College card to prove my identity?
Bojan S Moderator Member Since: Mar 9, 2018
3790 of 4,405

Hi Arham,


Freelancers that are required to verify but do not do so within 7 days of our notification will have their accounts placed on hold. The hold will prevent freelancers from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Any active proposals that have been submitted will also be canceled. The hold will not affect your ability to work on existing contracts. 


Once you successfully pass the verification process, this hold will be removed. You can check this help article for more information.


Thank you! 

~ Bojan