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Identity Verified badge soon required for all earning freelancers

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Active Member
Rofiat O Member Since: Aug 6, 2020
2331 of 2,547

 

I need help, as I can not find the link to initiate a video call. Please help me out what is the next step after id card verification. 

 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2332 of 2,547

Hi Rofiat,

 

Please go to Settings > Identity Verification or follow the instructions on your ticket with number 29347639. If you have any additional questions, feel free to post them on your ticket and our team will assist you further. Thank you.


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Active Member
Aima T Member Since: Aug 6, 2020
2333 of 2,547

hey i received a mail of id identification. I uploaded the id and then they asked for video call.Now i am applying for video chat but no further respond is made...kindly help.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2334 of 2,547

Hi Aima,

 

Please log in via Firefox and go to Settings > Identity Verification > click on the green button. If you`re experiencing any problems after this, feel free to follow up on your ticket with number 29357993 and our team will assist you further. Thank you.


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Active Member
Devansh S Member Since: Aug 6, 2020
2335 of 2,547

Hello Everyone,

Hope you guys are doing fine.

I am writing this email because i am in need of urgent assistance regarding my ID verification process.

 

So, i am an Indian Citizen but im currently in Europe looking for a job after my masters degree.

My question is, would my passport be enough for my ID verification since i am not in India but in Italy.

If yes .. great, if not which document would be needed? 

Since i shall get my one year permit to stay in italy at the end of August.

 

QUESTION 2

 

This permit is to look for a job, so i do not have to pay texes till i find a job, would this affect in withrawing my payment from this website? since it says freelancers need to fill up some form to acess the money.

 

I still have many doubts regarding acessing my payments etc.

 

It would be really really helpful and much appreciated if someone could answer my questions soon, since it is an urgent matter.

 

If anyone could guide me through my problems please feel free to reach out.

 

Thank you,

Have a nice day Smiley Happy

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2336 of 2,547

Hi  Devansh,

 

In order to successfully complete this verification process, your government ID should match your Upwork profile address. 

 

You'll have access to your Upwork earnings as long as you complete W-8BEN form and you can use your own legal name as it appears in your passport or other official documents. You may need to consult a local tax adviser about proper ways to report your Upwork income to your country's tax authorities. Upwork will charge the VAT for the services provided to you by Upwork unless you provide a valid VAT number.


~ Bojan
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Active Member
Devansh S Member Since: Aug 6, 2020
2337 of 2,547
Thank you for your email.
So just to be clear I have to have an Italian document if I am situated in
Italy correct ?
Because even the document I get is not of a freelancer but it is a permit
of searching for a job.
And I will not get the freelancer permit until I find an actual job here.
So how am I supposed to work on Upwork without that ?
Right now I am not paying any taxes in Italy ... because I have no income
apart from Upwork.

So if I get a job seeking permit could I use that as a verification ? If
yes I will be getting it at the end of August and my verification date is
on the 13th. So will my account get cancelled if I Verify it after the
specified date?

Apart from that could I instead apply with all the necessary documents but
from India ? Because I do have a bank account and a tax consultant in India
and a source of income too out there. And I could put my location as India
and upload the necessary number and address.

Please please do let me know how to Proceed with this issue since I am
really eager to work on Upwork because it has really helped me.

Thank you,
Hope to hear from you soon.

If there is any helpline number I can call please let me know.
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2338 of 2,547

Hi Devansh,

 

I checked with our team, and they confirmed that you can submit any government-issued ID, and it does not necessarily have to be issued by the Italian government. If you have an Indian passport, you can use it so long as it is not expired.


-Joanne
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Active Member
Paula A Member Since: Aug 7, 2020
2339 of 2,547

Im having the exact same issue. When I click on "start chat" it leads me to help center. I already tried with chrome and firefox, and deleeted the cache files. Need help ASAP.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2340 of 2,547

Thank you for reaching out to us, Paula and Almer.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.


~ Bojan
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