Identity Verified badge soon required for all earning freelancers

[Bojan S]

Hi Xavier,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[Xavier B]

Do you not understand that your support site is broken? When I click the ticket or anything on the support site, it redirects me to the homepage immediately. 

[Ahmed E]

Hi everybody,

Please, I want to verify my account, but I didn't find the option in my account settings, and to get work I need to be verified, so How can I verify my account?

Thanks

[Petra R]

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Ahmed E wrote:

How can I verify my account?

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Unless and until you are asked by Upwork, you can't.

[Bojan S]

Hi Ahmed

At this time, only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.

Thank you!

[Sorada T]

Hello, 

I'd like to know whether if visual verification service is 24/7 ? I've tried numerous times to get connected to an Upwork agent but each time there's no response. 
Thank you.

Sorada

[Goran V]

Hi Sorada,

Please log in via Firefox and try to complete your verification. If you`re still experiencing any problems after this, feel free to follow up here. Thank you.

[Sorada T]

Hi Goran,

Yes, it worked with Firefox! I completely forgot about changing the browser(I used Safari). 

Thank you so much! Have a good day. 

[Jonny C]

Hello. This is Choi.

Now I tried to ID verification but I got problem.

When I try to start "Visual Verification", I cannot pass next step and just redirect to Upwork Help site.

So I can not proceed next step to verify ID. Please help me!

[Goran V]

Hi Jonny,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.