Hello Respected Members,
My name on Upwork is "Taha Nouman" I was asked to do the verification of National Identity Card but on my ID card it's "Syed Taha Nouman Wasti" in which Syed is my caste and Wasti is the Family name so will it be a problem in verification as my name is partially matching and they say it should be matched with the ID card?
We completely understand that not all names have the same pattern when written in public documents or when registering for an account online. Hence we carefully review each document to ensure that users will not have a problem when the time comes that they will be requested to verify their identity. We implement guidelines when reviewing documents and the concerns you have raised regarding your name should not be a problem. If your name variation is not acceptable, our agent will advise you directly about mismatch on your documents and suggest editing your Upwork profile name to match your legal name.
Hello! I have a problem with the verification id videocall. When i click on the start button it sends me on the help page. I did clean my cache and tried to use a different browser but i still have the issue.
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Hoorain J wrote:
when i ask to start live chat it redirects me to my profile what should i do
i have tried everything but nothing is working
Also, when you finally manage to connect with video, good luck proving you are the person shown in your profile picture... Why do you think they ask for video? To make sure you're the person you say you are on your profile, including your photo.