I am fairly new to the upwork, however, I had created my account back in 2018 and remained unactive till yesterday. While creating the account I had linked my sales certificate, the certificate was part of my undergrad degree program during sales and marketing course.The email stated that, they couldn't find my email on the certification site, however, I used my college email on the certification site not my personal one, I panicked and deleted the certification because I didn't know what to do, as i am new to this platform. I just got my first project today, and I had almost completed working on it and its due tomorrow.
I can't reply to the ticket ( #22135678) that was sent to me, neither can I post the question on the discussion community, I had to create another account (sorry i had no other way) just to post my querey, I tried to contact with agents none would help me and simply ignore the chat and post generic message. I have been encouraged to move from Fiverr to upwork and tbh it has been gruelling process to just for me to post a question.
Please would someone help in this regard?
Thank you in advance!
I see that you've already initiated a support ticket for the same inquiry. I'll have one of our customer support agents reach out to you directly to assist you further. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern.
Thank you for reaching out, I have been crying out for help all day. The ticket number is 221354678 and for some reason neither can I replay or give my answers to the questions, please ask someone to look at this, I think thats because the ticket is 3 years old and I didn't respond back then and now my account is blocked for that reason. This will be a great help
I am attaching screenshot please take a look at that
I am not able to click my selfie your preprogrammed is not capable of taking selfie kindly help how i can easily contact your support also how can i easily verify my idtendity
HI would like to know how to upload my verification ID and have a badge as verified? please help by sending me a link then I will just click it. Thank you so much!
I checked and it doesn't look like you are required to complete any verification process at the moment. Please know that only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.
Hi, i do not have the identity verification button in my profile settings?Does it mean that i don't have to go through the video call or what?
Thanks for answering!
At the moment you don't have any pending verifications. Once you're required to verify your profile our team will reach out to you directly with detailed instructions. Thank you.