Freelancers that are required to verify but do not do so within 7 days of our notification will have their accounts placed on hold. The hold will prevent freelancers from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Any active proposals that have been submitted will also be canceled. The hold will not affect your ability to work on existing contracts. However, once you get your documents and successfully pass the verification process, this hold will be removed. For more information, you can check this help article.
Hello everyone, I'm having a couple of problems with my account.
First, whenever I upload an image to change my profile picture, Upwork always says that something went wrong, and I'm not able to upload it, no matter what I do. I have tried changing image formats and browsers, and I have also tried resizing my image. Nothing seems to work.
Second, when I try to undergo visual identity verification, the camera notices my face and tells me to smile, but when I smile, it does not take any picture and just times out. I have tried this on my laptop and phone, and the result is the same in both cases.
Thanks for the help in advance.
I am facing the issue of verifying my ID. At first, it showed "we couldn't verify your ID". After couple of failed attempts the message showed "we're verifying you ID, it may take upto 1 business day". It was two days ago and I am not sure what should I do now. If support team contacts me I am available to get it verified manually.
I Am from Nigeria, I got a temporary national id card with my NIN on it, but the d.o.b is not on it, I can't verify my id on Upwork. what is the solution
Abdulrahman Olakun M wrote:
before anyone can get the plastic id card from the federal government of Nigeria, it takes years
According to my Nigerian contacts it does not take "years"
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