I'm being forced to do this verification, yet customer support, not very supportive. I join the chat, lots of names keep appearing, they, hear the sound, not seeing the messages, send myself the transcriptions, which they are only sent after the chat is finished, noone helped me to do the call... one of them gave me the link, sent the link to the other agents, call was finished because noone took it... cmon!!! i work w this computer, I skype and use zoom, yet, the only thing not working is the upwork chat!!!
I'm sorry about the difficulties you experienced during the chat and video call. After checking the communication it appears there was an issue with using the link our team provided and unfortunate miscommunication with our team about how to proceed with the call, and receiving additional assistance from the agents you initially communicated with. I see you successfully completed the video call and our team reached out to you directly with the confirmation. I'll make sure to share your experience with our team in order to streamline the process further, thanks for sharing your feedback.
Hi. I'd like to know if Spanish names are taken into account in this verification. What I mean is in the hispanic world people have two surnames (and usually a middle name too) but usually online, abroad or in non-legal contexts we just use our first surname. That's my case here on Upwork. I'm only using my first name and my first surname here. Obviously my ID shows my full legal name, including middle name and second surname. Could this make my verification fail? Is anyone in the same situation?
We understand that not all names have the same format on profile and on official ID documents. Hence we carefully review each document during the verification. Go ahead and submit your ID for verification the way it is. Common variations are generally accepted, however, if there are any further issues or questions, one of our agents will reach out to you directly.
I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.
Hi Oleksandr and Jonathan,
I apologize for the trouble this caused. I've shared your account information with our support team and our team member will reach out to you directly to assist you with completing your verification processes.
Thank you for your patience.
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