Alex B wrote:
I'm being warned that I must verify my identity via the 2-step process within 7 days, or I won't be allowed to submit proposals or withdraw funds. I searched the Upwork Community, but found very mixed answers to this question. Being that many of those answers were from some years ago, I would hope that there is a clearer consensus on this now. Can anyone please enlighten me as to why exactly this is a necessity and how it works?
I am not sure why it matters because Upwork is requiring you to do it and thus you will not be able to do those things until you do.
The baseline reason is this is to ensure that you are the person you said you were when you setup the account. It is kind of amusing sometimes to see Martha from Allentown, PA transform to a completely different race, gender, and location when they realize they must verify their identity. It often happens right after they ask this very question.
I honestly don't remember the process. I got on a video call and someone asked me questions. Didn't take very long.
I checked your ticket and our team has provided appropriate help articles about the verification process for ID verification badge. Please use the verification link, provided in the ticket, to initiate the process. Our agent will follow up to guide you through the process and advise you directly about any questions or concerns you might have.
May you please clear your cache and cookies or log in with another browser to check if you`re able to use the verification link provided in your support ticket. Once you initiate the process our agent will follow up to guide you through the process and advise you directly about any of your concerns.
Let us know if the issue persists.
I need video verification of my account. I've already uploaded my ID and when I click "Start Chat" button it redirects me to support page and nothing happens. My browser is Google Chrome. I cleared all the cookies, turned off a pop up blocker, enabled java script but still I have no access to video chat.
I checked your account and see that you are already corresponding with our team directly via ticket regarding your concern with the video verification step. Thank you for providing the details requested by our team to resolve this issue. They will update your ticket to assist you further. If you have any questions, please feel free to post it on your ticket. Thank you!
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