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Identity Verified badge soon required for all earning freelancers

Active Member
Saidul I Member Since: Oct 30, 2019
4131 of 4,405
Hi, your problem solved ? My live chat and id verification page not working as well!
Active Member
Ashok B Member Since: Jan 16, 2020
4132 of 4,405


Active Member
On Shun L Member Since: May 29, 2020
4133 of 4,405
Active Member
Dimitra M Member Since: Jun 19, 2020
4134 of 4,405

I am waiting for a reply about the ID verification but i can tell you about the video chat. I have a mac computer and because i had some problem with the cam and microphone, i used my mobile phone to do the video chat! I hope this helps at least about the video!

Active Member
Miryam N Member Since: Nov 17, 2020
4135 of 4,405

Hi, yes it has just been solved! 

I tried another time and when the help support page pops up you have to stay there and a chat window will appear and an agent will start talking to you then redirect you to a google meet room to verify your ID 


Hope it helps ! 

Active Member
Miryam N Member Since: Nov 17, 2020
4136 of 4,405

I suggest you get in touch with the help support they will answer you quickly ! 


Hope it helps! 

Active Member
Ba Ngan L Member Since: Nov 16, 2020
4137 of 4,405
That weird, i cant see any popup
Ace Contributor
Laura R Member Since: Apr 23, 2019
4138 of 4,405

I'm being forced to do this verification, yet customer support, not very supportive. I join the chat, lots of names keep appearing, they, hear the sound, not seeing the messages, send myself the transcriptions, which they are only sent after the chat is finished, noone helped me to do the call... one of them gave me the link, sent the link to the other agents, call was finished because noone took it... cmon!!! i work w this computer, I skype and use zoom, yet, the only thing not working is the upwork  chat!!!


Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
4139 of 4,405

Hi Laura,


I'm sorry about the difficulties you experienced during the chat and video call. After checking the communication it appears there was an issue with using the link our team provided and unfortunate miscommunication with our team about how to proceed with the call, and receiving additional assistance from the agents you initially communicated with. I see you successfully completed the video call and our team reached out to you directly with the confirmation. I'll make sure to share your experience with our team in order to streamline the process further, thanks for sharing your feedback.

Active Member
Pere M Member Since: Mar 21, 2017
4140 of 4,405

Hi. I'd like to know if Spanish names are taken into account in this verification. What I mean is in the hispanic world people have two surnames (and usually a middle name too) but usually online, abroad or in non-legal contexts we just use our first surname. That's my case here on Upwork. I'm only using my first name and my first surname here. Obviously my ID shows my full legal name, including middle name and second surname. Could this make my verification fail? Is anyone in the same situation?