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Identity Verified badge soon required for all earning freelancers

money5510
Ace Contributor
Tami H Member Since: Mar 16, 2016
4231 of 4,395

I received

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4232 of 4,395

Hi Tami,

 

As part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients, verification is required from earning freelancers. We do try to avoid doing this repeatedly and apologize for the inconvenience it may cause. 

 

Upon checking, you need to update your profile photo to one that clearly shows just your face. Please do follow up instruction our team shared with you in this support ticket and consider following up with our team through that ticket if you have any questions, in order to keep all the information in one place. 

 

Thank you!

~ Bojan
Upwork
money5510
Ace Contributor
Tami H Member Since: Mar 16, 2016
4233 of 4,395

It's done, thanks.

wisdom321
Active Member
Michael P Member Since: Nov 14, 2019
4234 of 4,395

What is the full legal name and address of the third-party vendor involved in this process.

 

Are they SOC2 compliant, and if so, how do I get a copy of the certification report?

 

Is Upwork SOC2 compliant? How do I get a copy of the certification report?

 

Answers to the above questions are necessary so that freelancers don't get scammed.

wisdom321
Active Member
Michael P Member Since: Nov 14, 2019
4235 of 4,395

Also, please provide any and all relevant details about any cybersecurity breaches or fraud-related activity that have impacted or occurred at 1) Upwork and 2) its third-party IT vendors over the past five years and if such breaches/activity have been reported to any outside authorities.

 

Again, the answer to these questions are necessary to prevent freelancers from being scammed.

wisdom321
Active Member
Michael P Member Since: Nov 14, 2019
4236 of 4,395

Finally, when you say that Upwork employees -- does this include independent contractors and outsourced staff, by the way -- are subjected to background checks, is this done internally and/or through a third-party vendor (or vendors)?

 

If the latter, what is their legal name and address? How long have they been providing this service to Upwork?

 

Are any Upwork employees (or independent contractors or outsourced staff) exempt or otherwise not subject to such background checks? How often are current employees subjected to background checks? Does this also include senior executives of Upwork?

 

Again, the answer to these questions are necessary to prevent freelancers from being scammed.

 

davisjini
Active Member
Jini D Member Since: Dec 3, 2019
4237 of 4,395

Hi,

I did the full verfication process. ( the drivers liscense,etc.) I got an email saying my account id was verified, yet I have no badge. This is what the email said:

 

Hi Jini,
Congratulations! Your identification has been reviewed and accepted.
Thanks for helping us maintain a trusted workplace for all.
This portion of your account review is now complete. If there are additional issues being reviewed, the appropriate team has been notified that your documents have been accepted. If no other reviews are needed, you can now submit proposals. If you need tips on getting started, check out A Freelancer's Guide to Upwork.

 

So I am confused as to why I don't have a check mark/badge like other users. I don't want this to impact me getting invites, proposals, etc.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4238 of 4,395

Hi Jini,

 

The verification you've complete was not for the ID badge. Once you become eligible/required, you’ll be notified upon log in to complete the verification process.

 

Thank you.

~ Aleksandar
Upwork
ffmakau
Active Member
Fred Mwongela M Member Since: Apr 17, 2017
4239 of 4,395

Hello,

 

Just wondering how long I'll have to wait to receive the verification badge message.

 

I've already done work for a client who requires a verified account to pay me in a week's time. The contract ends on 18th Dec.

 

Is it possible to know if I can be enabled to verify my account?

 

Fred

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4240 of 4,395

Hi Fred,

 

Once you become eligible/required, you'll be notified about the verification.

 

Thank you.

~ Aleksandar
Upwork