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Identity Verified badge soon required for all earning freelancers

Bojan S Moderator Member Since: Mar 9, 2018
4341 of 4,387

Hi Ruben,


We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.


Thank you for reaching out to us. 

~ Bojan
Active Member
Ruben O Member Since: Jan 28, 2021
4342 of 4,387

they replied, with a canned response that proved they did not read anything i said. 

it basically pointed to the article saying you need to identify and nothing else. its clear what im asking is not what the response was aimed at

Active Member
Bakhtawar U Member Since: Feb 10, 2021
4343 of 4,387

The identity Verification tab is not visible in the profile setting



Active Member
Vikas K Member Since: Jul 21, 2017
4344 of 4,387


I got the email to verify my ID for the ID VERIFY BEDGE. I tried to complete the process multiple times but it is not accepting my ID proof because there is only "VIKAS" in my government ID proof and here my ID is "Vikas K". There is no last name in my government ID proof but Upwork does not accept the ID proof without the last name. Now, Upwork is not verifying my ID and also not providing the option to verify ID with a Video call. I am an Indian nationalist. Kindly help me in verifying my ID that I can earn a verified badge. I have government ID proof with photo.  

Active Member
Muhammad A Member Since: Nov 30, 2020
4345 of 4,387


I don't have access to verify my account why is it so anyone can help?

Active Member
Sam S Member Since: Oct 21, 2020
4346 of 4,387
As of now, only earning freelancers are required to verify their identity.
You will be notified when it is necessary for you to verify your identity
Active Member
Timothy and Michel C Member Since: Mar 6, 2021
4347 of 4,387

I have a situation because the California motor vehicle office was closed when my ID expired and. I went to renew it on February 20th, prior to starting work on here. They say it is taking up to 8 weeks, now I am working on here I have 2 jobs and cant get paid. Help, we are a husband and wife couple but it wouldnt take my husbands either even through his is not expired.

Nikola S Moderator Member Since: Jul 2, 2020
4348 of 4,387

Hi there,


I checked and it seems that you already created a support ticket regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.


Please know that each freelancer must have their own unique account on Upwork. Sharing an account is a violation of the Upwork User Agreement. Learn more here.


~ Nikola

Active Member
Stanislav K Member Since: Feb 22, 2016
4349 of 4,387

Hello. I have a problem with my identity verification. My pasport is expired and I can't renew in right now due to covid restrictions in Belarus. I don't have any other legal ID documents. Could you help me with this problem. I'm working for 5 years on upwork already and I did document verification in the past. Thanks.

Aleksandar D Moderator Member Since: Mar 23, 2019
4350 of 4,387

Hi Stanislav,


Feel free to upload the documents so that our team can review them. They'll let you know if any additional steps are required from you. For more information on the verification, you can check out this help article.


Thank you.

~ Aleksandar