I'm sorry but I do not understand how to initiate a chat for the video verification.
When I click on start chat it takes me the upwork help section. What am I doing wrong?
Please be patient up to 48 hours for the review to be completed. If you have any additional questions feel free to follow up directly on your ticket with number 29220925. Thank you.
I've been unable to complete my ID verification and this is due to the chat bot not successfully connecting me to an Upwork Team member for a video verification. I have already successfully completed my ID card verification.
Could you please help with this?
I'm sorry to hear you haven't been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?
If the issue persists let us know.
I have received a message from Upwork requesting that I upload a copy of my id and do a video chat to confirm my identity. I'm happy to do that, but can't find HOW. If I click on the 'get started' link I just end up in a chat room with one of my clients. How do I sumbit my ID? I have to have this completed by the 25th, plus need 24 hours for approval, so my work is going to stop if I can't do it by tomorrow at the latest.