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Identity Verified badge soon required for all earning freelancers

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Active Member
Ahmed S Member Since: Aug 26, 2020
2451 of 2,726

Hello.

I want to see if it's possible to continue the vertification process without a video call as I'm not that comfortable making one due to my equipment. I can provide my papers and other needed documents.

Thanks in advance.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2452 of 2,726

Hi Ahmed,

 

If you are unable to pass the video verification call, your account will be placed on hold. The hold will prevent you from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Any active proposals that you have submitted will also be canceled. The hold will not affect your ability to work on existing contracts. Once you successfully pass the verification process, this hold will be removed.


~ Bojan
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Active Member
Ahmed S Member Since: Aug 26, 2020
2453 of 2,726
Thanks for your help.
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Cindy O Member Since: Sep 2, 2020
2454 of 2,726

I have multiple times to upload my ID for verification. And, no matter how many times I have, I get the same message: Sorry, we’re having some trouble analyzing the image of your ID at this time.

How hard can it be to analyze when it is clear as day! And, there is not a way to get in actual contact apparently, because I got sent to the come to the Community Page. 

Any suggestions on this? I am getting frustrated! I just want to verify my ID and update my name to my current married name. Is that too much to ask? Heck, I would be willing to send a copy of my ID via email to Upwork, just to get this over with!

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2455 of 2,726

Hi Cindy,

 

Just to confirm, did you try clearing your cache and cookies or logging in with another browser to upload your ID? Thank you.


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Active Member
Cindy O Member Since: Sep 2, 2020
2456 of 2,726

I have tried on three different browsers. This is what I have gotten each time.

**Edited for Community Guidelines**

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2457 of 2,726

Hi Cindy,

 

Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further with the verification.

Thank you.

~ Aleksandar
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Active Member
Chaitra S Member Since: Sep 2, 2020
2458 of 2,726

Hi, I have completed the first step of identity verification. My ID has been successfully verified but I am not sure how to proceed with the verification call. Please guide me. There is no link in my profile for the call with the Upwork executive.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2459 of 2,726

Hi Chaitra,

 

You can start the video call with the team by clicking on the green 'Start Chat' button in the Settings > Identity Verification. For more information on the verification, check out this help article. Let us know if you need further help.

 

Thank you.

~ Aleksandar
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Active Member
Chaitra S Member Since: Sep 2, 2020
2460 of 2,726

Hi

This is sorted. Thank you. 

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