Needng assistance once again. I recently recieved an email stating that I should verify my identity in Upwork by providing government issued identification. I clicked on the email link however it states that they cannot complete my request right now. I have provided screen shots of the error. Thanks in advance to anyone who can lend a hand.
**Edited for Community Guidelines**
Hi Upwork Community,
I have received a notification that I need to complete ID verification for me to earn a verified badge. I was about to do it however whenever I click the Identity Verification in Profile Settings, I get an error "We can't complete your request" (Error 500). Is the page down today or something?
Hope you can help me with this. Thank you!
I'm sorry to hear you haven't been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?
If the issue persists let us know.
Hi is it possible to use my transcript of records from my previous university for ID verification? I lost my wallet containing all my government-issued IDs pre-Covid and I'm not able to acquire them for the near future.
I hope for your kind consideration.
Hi Xavier Luke,
In order to confidently verify your identity, we need to match your physical appearance with a photo ID issued by a government entity. This includes a valid driver’s license, passport, or identity card. You can check this help article for more information about the acceptable documents and how to complete this verification process.
I have read the help article. I'm wondering if I can use my university Transcript of Records in place of the government issued IDs since I am unable to acquire the said government-issued IDs within the week.
when I click on Get started, it is showing as following.
We can't complete your request now
Please try again later.
To report this problem, click here.
For availability updates, visit our site status page.
Error 500 (N)
but I can see other pages.please help me.