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I've submitted my ID card photos to Upwork 8 days ago but did not get any verification from Upwork. I also want to ask why live chat is not enabled on my account to quickly discuss my problem with customer support. I want to see verified badge on my account what should I further do to get this badge on my Id.
It looks like you were asked to verify your identity by uploading a government-issued ID and you have successfully done so.
At this time, only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.
I have just completed 100% of my Profile and now I want to verify my identity but the tab is not available in the settings.
Is it due to my new account?
When will it display, verification option?
Waiting for your response,
Currently, users that are not eligible or required to participate cannot earn the ID Verification badge. If you become eligible/required, we will notify you when you log into your account.
I'm new to Upwork and currently working on 1 contract. Upwork has announced me that until Oct 16 if I haven't completed the verification by then, my account will be on hold.
I've completed the ID verification. Then I tried doing the video call but after finishing chatting with the Bot, no one shows up to actually give me a video call. So I can't complete the task.
Also, I see no other options for this visual verification. As I read, there is another method that uses selfie photos to verify, but I only have the ID and video. If the video still doesn't work until Oct 16, how can I continue doing my jobs?
Looking forward to receiving response from Upwork!
**Edited for Community Guidelines**