For freelancers in the Philippines, we can accept the following IDs:
If your ID expired within the past six months, we can still accept it, but you may be asked to submit further documents to complete your verification. Please submit an ID from the list, and if you have further questions, please don't hesitate to update your support ticket thread so that the team handling your case can assist you further.
I need to verify account by ID verification, upon clicking getting started, first window "enter your date of birth" opens, which contains old nick name... Please update it as "Syed **Edited for Community Guidelines**" so I can upload my original government ID.
**Edited for Community Guidelines**
Hello, I hope you are fine, I had a problem that I have completed the investigation from the ID and sent a picture of the ID, but I am facing a problem in accessing the video through which I will verify my identity with one of the customer service, I hope to get an answer Thank you
I have added my details to Upwork profile and also added my government provided ID to Upwork. I keep getting a message that not able to verify identity. It is not saying what is missing so I can provide that information.
Did anyone receive this error message?