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Identity Verified badge soon required for all earning freelancers

cyndyk_ids
Active Member
Alexandr K Member Since: Nov 30, 2020
2861 of 4,321

I have been trying to get visually verified for 3 days now and it always times out. When it directs me to the help page I try to choose a topic and within seconds it sends me back to the help page and closes the widget I was trying to read.  I need to fill out a ticket for help. I've enabled popups and a third party in chrome. Please and Thank you for the help in advance!

88ed71f8
Active Member
Dario C Member Since: Nov 4, 2020
2862 of 4,321

I got the same issue. Smiley Sad

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2863 of 4,321

Hi Alexandr and Dario,

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.

 

Thank you for reaching out to us.

~ Bojan
Upwork
barbourcs
Active Member
Tracy B Member Since: Jul 30, 2020
2864 of 4,321

I have a paid account, and I have been unable to get the video chat feature to work so that I can complete my video verification before my Dec. 4th deadline. I have also been unable to reach anyone at Upwork for help. I do not want to get locked out of my account because of the technical difficulties with completing the video verification, especially after I finished the first step for I.D. verification back in July. Can someone please help?!? Thank you, Tracy

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2865 of 4,321

Thank you for reaching out to us, Tracy.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

~ Bojan
Upwork
cyndyk_ids
Active Member
Alexandr K Member Since: Nov 30, 2020
2866 of 4,321
Please watch the video!!!
**Edited for community guidelines**
I cannot follow any link, redirects to the main page! and there is no chat icon
 
I have been trying to get visually verified for 3 days now and it always times out. When it directs me to the help page I try to choose a topic and within seconds it sends me back to the help page and closes the widget I was trying to read.  I need to fill out a ticket for help. I've enabled popups and a third party in chrome. Please and Thank you for the help in advance!
 
I cannot follow any link, redirects to the main page! and there is no chat icon
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2867 of 4,321

Hi Alexandr,

 

Looks like our team was able to assist you with completing your verification process. Feel free to reach back to us if we still can assist you with anything.

 

Thank you!

~ Bojan
Upwork
kisyang1988
Active Member
Kassandra Christie D Member Since: Dec 1, 2020
2868 of 4,321

I am having the same issue. I was trying to comply with the identity verification request but the upwork support page keeps redirecting and also the Contact Us button doesn't work.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2869 of 4,321

Hi Kassandra,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your  verification. Thank you.

~ Goran
Upwork
598bfc95
Active Member
Haileeyesus G Member Since: Jan 8, 2021
2870 of 4,321

I am having the exact same problem. The Upwork support page keeps displaing instad of vedio chat verification. What shall i do?

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