Hello. This is Choi.
Now I tried to ID verification but I got problem.
When I try to start "Visual Verification", I cannot pass next step and just redirect to Upwork Help site.
So I can not proceed next step to verify ID. Please help me!
To complete your pending verification go to Settings > Identity Verification. I can see that you`ve also reached out to our team via ticket as well. One of our team members will update your ticket as soon as possible and will assist you further. Thank you.
I've received a mail to verify my ID via video call. I clicked the link in the mail, 'Verify Profile'. But it's leading me to a chat, not to the process of video call. What to do?
Thank you for your patience. I can see that you completed the verification and earned your badge. Don't
hesitate to let us know if you need further assistance.