Identity Verified badge soon required for all earning freelancers

[Bojan S]

Hi Sana,

Please go to your Account - Settings - Identity verification. Click on the Start Chat button and initiate a short video call with our agent.

Thank you! 

[Deshawn S]

"Start Chat" feature isn't working. When clicked, it takes me to the "How Can We Help?" page. When I click on a category, it transitions back to the "How Can We Help?" page. I've disabled my pop-up blocker, and tried from two different computers as well as my iPhone. 

Please advise. 

[Bojan S]

Hi Deshawn,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[Alberto F]

How to verify my identity? Can't find it in my setitngs.

[Andrew S]

The portal cannot verify my driver's license because it's expired, but I can't renew my license because the BMVs in my state (Ohio) have been closed and the governor mandated that any expired licenses remain valid. How would I fix this?

Thanks!

[Joanne Marie P]

Hi Andrew,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[Aizaz K]

Hi i have uploaded my ID as i was asked for but after that i am getting only start chat option in identity verification corner and when i click on that i only get upwork help center window... what to do now?

[Bojan S]

Thank you for reaching out to us, Aizaz and John.

I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.

[Eugene O]

I have asked to go through identity verification, but I can't find 'Identity verification' item in my settings.

[Aleksandar D]

Hi Eugene,

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.