Identity Verified badge soon required for all earning freelancers

[Bojan S]

Hi Alex, 

I checked your ticket and our team has provided appropriate help articles about the verification process for ID verification badge. Please use the verification link, provided in the ticket, to initiate the process. Our agent will follow up to guide you through the process and advise you directly about any questions or concerns you might have.

Thank you!

[Maria S]

Same problem. The link doesnt work and I cant verify my account. 

[Bojan S]

Hi Maria,

May you please clear your cache and cookies or log in with another browser to check if you`re able to use the verification link provided in your support ticket. Once you initiate the process our agent will follow up to guide you through the process and advise you directly about any of your concerns.

Let us know if the issue persists.

Thank you.

[Daria R]

Hi there!

I need video verification of my account. I've already uploaded my ID and when I click "Start Chat" button it redirects me to support page and nothing happens. My browser is Google Chrome. I cleared all the cookies, turned off a pop up blocker, enabled java script but still I have no access to video chat. 

Best regards,

Daria

[waqas s]

Hi, Did you try to upload your ID from both sides?

[Daria R]

My ID was verified but the problem with video chat page.

[Joanne Marie P]

Hi Daria,

I checked your account and see that you are already corresponding with our team directly via ticket regarding your concern with the video verification step. Thank you for providing the details requested by our team to resolve this issue. They will update your ticket to assist you further. If you have any questions, please feel free to post it on your ticket. Thank you!

[Daria R]

The problem is solved! Thank you.

[Mohamed T]

Hello,

My problem is that I don't have a passport or driving license, and I need to verify my I.D, however, I've my national I.D and I can do the video call.

[Bojan S]

Hi Mohamed,

Feel free to upload your National ID Card. If our team needs any additional information, they will reach out to you directly and guide you further thought this process.

Thank you.