I checked your ticket and our team has provided appropriate help articles about the verification process for ID verification badge. Please use the verification link, provided in the ticket, to initiate the process. Our agent will follow up to guide you through the process and advise you directly about any questions or concerns you might have.
May you please clear your cache and cookies or log in with another browser to check if you`re able to use the verification link provided in your support ticket. Once you initiate the process our agent will follow up to guide you through the process and advise you directly about any of your concerns.
Let us know if the issue persists.
I need video verification of my account. I've already uploaded my ID and when I click "Start Chat" button it redirects me to support page and nothing happens. My browser is Google Chrome. I cleared all the cookies, turned off a pop up blocker, enabled java script but still I have no access to video chat.
I checked your account and see that you are already corresponding with our team directly via ticket regarding your concern with the video verification step. Thank you for providing the details requested by our team to resolve this issue. They will update your ticket to assist you further. If you have any questions, please feel free to post it on your ticket. Thank you!
Feel free to upload your National ID Card. If our team needs any additional information, they will reach out to you directly and guide you further thought this process.