I understand that, but I already submitted my National ID and it's approved. I was wondering that I'd recieve an email about the Video Meeting regarding the Profile Verification, but didn't get one. That's why I asked my question.
I hope I've cleared my point and you would understand now and give appropriate response.
Muhammad**Edited for community guidelines**
I checked your account, and it looks like the ID verification process that was requested is different from the ID badge verification process. As Bojan mentioned, once you are required to complete the ID verification process you will be notified directly.
It looks like the hold on your account has already been lifted, and this has been resolved. If you need further help with anything, please don't hesitate to reach out to us here in the Community so that we can assist you further.
Hello. I successfully got my first contract signed, and then got the notification that I have to verify my identity.
The first step (submitting the ID) was easy enough. However, I cannot get through the second step. When I choose the option to do it via webcam, it gives me the notification saying "We are currently having technical problems, please do it on your mobile device" (paraphrase). And yet when I do the necessary steps and try to do it on my phone, it gives me the exact same notification!
I tried doing it on two different computers on two different browsers, and on three different browsers on my phone. Still the same thing.
I tried the "Call an agent" option, but that does not work either. Please intervene.
I've provided the details and everything for the first step of ID verification, but every time I start visual verification (I've already tried multiple times), I get timed out and receive this error :
"Timed out on waiting for agent to verify your identity
Have you completed your web cam chat? Click try again to continue."
What to do now?