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Identity Verified badge soon required for all earning freelancers

sdsnow86
Active Member
Sam S Member Since: Oct 21, 2020
3901 of 3,921
As of now, only earning freelancers are required to verify their identity.
You will be notified when it is necessary for you to verify your identity
pagewriter
Active Member
Timothy and Michel C Member Since: Mar 6, 2021
3902 of 3,921

I have a situation because the California motor vehicle office was closed when my ID expired and. I went to renew it on February 20th, prior to starting work on here. They say it is taking up to 8 weeks, now I am working on here I have 2 jobs and cant get paid. Help, we are a husband and wife couple but it wouldnt take my husbands either even through his is not expired.

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
3903 of 3,921

Hi there,

 

I checked and it seems that you already created a support ticket regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

Please know that each freelancer must have their own unique account on Upwork. Sharing an account is a violation of the Upwork User Agreement. Learn more here.

 

~ Nikola

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adamcopperfield
Active Member
Stanislav K Member Since: Feb 22, 2016
3904 of 3,921

Hello. I have a problem with my identity verification. My pasport is expired and I can't renew in right now due to covid restrictions in Belarus. I don't have any other legal ID documents. Could you help me with this problem. I'm working for 5 years on upwork already and I did document verification in the past. Thanks.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3905 of 3,921

Hi Stanislav,

 

Feel free to upload the documents so that our team can review them. They'll let you know if any additional steps are required from you. For more information on the verification, you can check out this help article.

 

Thank you.

~ Aleksandar
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adamcopperfield
Active Member
Stanislav K Member Since: Feb 22, 2016
3906 of 3,921

I've uploaded the document, but the system automatically rejected it due to expiration date. Is there a way I can force push it to the verification team?

umer3333
Active Member
Muhammad Umer N Member Since: Mar 15, 2021
3907 of 3,921

Hi,

I am trying to verify my identity but failed more than once. I don't want to keep trying just in case if my account gets blocked. Is there any other way i can get this sorted?

Thank you

 

Umer

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
3908 of 3,921

Hi Muhammad,

 

You will need to complete the second step as well in order for your verification to be completed. To start this, go to Settings > Identity Verification and click on the green button. Thank you.


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kanhnguyen
Active Member
Nguyen K Member Since: Jul 22, 2020
3909 of 3,921

Hello,

I got this message today "Action required: Verify your identity by 03/24/2021" but I cannot navigate to visual verification page. Could you help me address this problem as soon as possible?

Otherwise I cannot communicate with my clients.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3910 of 3,921

Hi Nguyen,

 

You should be able to access the second step of the verification by going to the Settings > Identity Verification page and clicking on the green 'Continue' button as shown in this screenshot. Are you receiving any errors while trying to do so? Could you please share a screenshot so that we can take a look?

Thank you.

~ Aleksandar
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