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Identity Verified badge soon required for all earning freelancers

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4111 of 4,311

Hi Usama,

 

Feel free to follow up directly on your ticket with any additional questions and our team will assist you further with your verification. You can access your tickets on this Link, thank you.

~ Goran
Upwork
georyl25
Active Member
Sheryl M Member Since: Mar 19, 2019
4112 of 4,311
Hi Upwork team,
I just want to ask. I would like see to my account showing the identity verification badge on my profile, however I am not seeing the "identity verification" option in the settings tab. Is it normal? How can I verify my account? Please help. Appreciate your response. Thanks! Smiley Happy
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4113 of 4,311

Hi Sheryl,

 

Your account is not eligible for the ID badge yet. We are rolling out ID badges to more freelancers so stay tuned, you will receive a notification once your account is eligible.

 

Thank you!

~ Bojan
Upwork
casto_tia
Active Member
Tia C Member Since: Aug 29, 2019
4114 of 4,311

I am having trouble verifying my identity via webcam. Is there any other way I can complete verification? I have already submitted my drivers license.

Any help would be greatly appreciated, Thank you.

Tia Casto

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4115 of 4,311

Hi Tia,

 

I checked your profile and it looks like you already successfully completed your verification process and received the ID Badge, congratulations! 

 

If this is not what you're experiencing, please clear your cache and cookies or log in with another browser to check if it will change!

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
shin524
Active Member
Manuelle Z Member Since: Aug 17, 2019
4116 of 4,311

Hello and good day. I am encountering an issue with regards to Identity Verification. Every time I click "Get Started", I get a spinning loader and it just loads continuously for 1-2 minutes. After that, it displays a reply stating "We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute." I've been trying to verify my identity for the whole day with no avail. I just want to know if this is an issue on my part or is it a problem from the server-side.

shin524
Active Member
Manuelle Z Member Since: Aug 17, 2019
4117 of 4,311

Solved. It was a problem on my part. Thank you so much.

j_designerly
Active Member
J D Member Since: Jun 5, 2021
4118 of 4,311

Hey Manuelle, how did you solve this problem of the spinning wheel when loading ID page? If anyone can help that'd be great

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
4119 of 4,311

Hi there,

 

If that's happening to you, can you try clearing your browser cache and cookies or using a different browser? If the problem persists, please let me know and I'll be happy to assist you further.

 

Thank you,

~ Luiggi
Upwork
maddiepugh
Active Member
Madeline P Member Since: Aug 16, 2019
4120 of 4,311

I am trying to verify my ID and I keep getting an error message (see attached)

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