Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Identity Verified badge soon required for all earning freelancers

bangank36
Active Member
Ba Ngan L Member Since: Nov 16, 2020
4131 of 4,389
That weird, i cant see any popup
global_lau
Ace Contributor
Laura R Member Since: Apr 23, 2019
4132 of 4,389

I'm being forced to do this verification, yet customer support, not very supportive. I join the chat, lots of names keep appearing, they, hear the sound, not seeing the messages, send myself the transcriptions, which they are only sent after the chat is finished, noone helped me to do the call... one of them gave me the link, sent the link to the other agents, call was finished because noone took it... cmon!!! i work w this computer, I skype and use zoom, yet, the only thing not working is the upwork  chat!!!

 

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
4133 of 4,389

Hi Laura,

 

I'm sorry about the difficulties you experienced during the chat and video call. After checking the communication it appears there was an issue with using the link our team provided and unfortunate miscommunication with our team about how to proceed with the call, and receiving additional assistance from the agents you initially communicated with. I see you successfully completed the video call and our team reached out to you directly with the confirmation. I'll make sure to share your experience with our team in order to streamline the process further, thanks for sharing your feedback.

Untitled
pjmonserrat
Active Member
Pere M Member Since: Mar 21, 2017
4134 of 4,389

Hi. I'd like to know if Spanish names are taken into account in this verification. What I mean is in the hispanic world people have two surnames (and usually a middle name too) but usually online, abroad or in non-legal contexts we just use our first surname. That's my case here on Upwork. I'm only using my first name and my first surname here. Obviously my ID shows my full legal name, including middle name and second surname. Could this make my verification fail? Is anyone in the same situation?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4135 of 4,389

Hi Pere,

We understand that not all names have the same format on profile and on official ID documents. Hence we carefully review each document during the verification. Go ahead and submit your ID for verification the way it is. Common variations are generally accepted, however, if there are any further issues or questions, one of our agents will reach out to you directly.

Thank you.

~ Bojan
Upwork
vandalko
Active Member
Oleksandr T Member Since: Aug 16, 2019
4136 of 4,389
Hi,
I can't complete video verification step.
Each time I click on the link to start chat it just shows me front page of support website.

I get the same result on multiple devices (laptop, phone) and multiple operation systems (windows, Linux, Android).
jmonser
Active Member
Jonathan M Member Since: Aug 16, 2019
4137 of 4,389

I am unabe to verify my identity. When I click "Get Started" I get the below error:

 

Is this a known issue or is this just me?

 

ID Issue.PNG

tacobonita
Active Member
Grigorii U Member Since: Aug 16, 2019
4138 of 4,389

the same question, how can i do video verificaton?
Ty.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4139 of 4,389

Hi Grigorii,

 

I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.

 

Thank you.

~ Bojan
Upwork
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4140 of 4,389

Hi Oleksandr and Jonathan,

 

I apologize for the trouble this caused. I've shared your account information with our support team and our team member will reach out to you directly to assist you with completing your verification processes.

 

Thank you for your patience. 

~ Bojan
Upwork
TOP KUDOED MEMBERS