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Identity Verified badge soon required for all earning freelancers

vanvo1412
Active Member
Van V Member Since: Dec 5, 2017
4151 of 4,389

Same here. "Start Chat" just redirect me to the support home page and did nothing else.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4152 of 4,389

Hi Sardar Usairem and Van,

 

I'll escalate your concerns to our team, and one of our agents will reach out you directly to assist you further with completing your verification process.

 

Thank you for your patience. 

 

 

~ Bojan
Upwork
s_verbytskyi
Active Member
Stanislav V Member Since: Aug 21, 2019
4153 of 4,389

Hi,

 

Upwork warned that "Verify your Identity by 08/23/2019 UTC to continue winning jobs on Upwork." several days ago.

So I verified ID using my passport and got success about ID verification. After that, I tried to do video verification and a sign appeared that everything went well according to the IP address once I clicked start chat button.
What does it mean? Does it mean that I am passed video verification step?

I can't see any indication that the video call was successful in the page of Identity verification..

I clicked the start chat button again, but it redirects me to FAQ page.

Please give me correct solution soon.

Today is 21th, Aug. I don't have enough days to verify.

 

Thanks

 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4154 of 4,389

Thank you for reaching out to us, Stanislav.

 

One of our team members will reach out to you directly via support ticket to assist you with completing your verification process.

~ Bojan
Upwork
s_verbytskyi
Active Member
Stanislav V Member Since: Aug 21, 2019
4155 of 4,389

Hi Upwork team,

 

Thanks for your reply about my request. 
I got support ticket and I tried several time to do video call using the ticket. but it still redirect me to https://support.upwork.com/hc/en-us?action=verify-profile. 
Could you please help me again?

 

Regards, 
Stanislav

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4156 of 4,389

I'm sorry to hear that issue persists, Stanislav. 

 

May you please clear your cache and cookies or log in with another browser to check if you`re able to use the verification link provided in your support ticket. Once you initiate the process our agent will follow up to guide you through the process and advise you directly about any of your concerns.

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
s_verbytskyi
Active Member
Stanislav V Member Since: Aug 21, 2019
4157 of 4,389

Hi upwork team,

 

The issue still persists.

I cleared cache and cookies of chrome and tried. but it was same

And I tried on other browser(FireFox), it was also same.

I think we can do video verification via google hangout.

Please help me again.

 

Regards,

Stanislav

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4158 of 4,389

Hi Veronika and Stanislav,

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.

 

Thank you for your patience.

~ Bojan
Upwork
s_verbytskyi
Active Member
Stanislav V Member Since: Aug 21, 2019
4159 of 4,389

Hi Bojan,

 

**Edited for Community Guidelines**(A member of Upwork video verification ) replied about my request.

He said I should enable 3rd party cookies. so I enabled that.

But video verification still doesn't work.

The issue still presists.

Today(23th, Aug) is end date for verification about me.

I already verified ID of me and I lost 3 days for video verification beacuse of the same issue.

*Please give me more days to verify and please help me to solve the issue again.

 

Regards,

Stanislav

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4160 of 4,389

Hi Stanislav,

 

I just checked your account and can confirm that you have successfully completed the verification.
If you have any additional questions let me know, thank you.

~ Goran
Upwork
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