Hi Sardar Usairem and Van,
I'll escalate your concerns to our team, and one of our agents will reach out you directly to assist you further with completing your verification process.
Thank you for your patience.
Upwork warned that "Verify your Identity by 08/23/2019 UTC to continue winning jobs on Upwork." several days ago.
So I verified ID using my passport and got success about ID verification. After that, I tried to do video verification and a sign appeared that everything went well according to the IP address once I clicked start chat button.
What does it mean? Does it mean that I am passed video verification step?
I can't see any indication that the video call was successful in the page of Identity verification..
I clicked the start chat button again, but it redirects me to FAQ page.
Please give me correct solution soon.
Today is 21th, Aug. I don't have enough days to verify.
Hi Upwork team,
Thanks for your reply about my request.
I got support ticket and I tried several time to do video call using the ticket. but it still redirect me to https://support.upwork.com/hc/en-us?action=verify-profile.
Could you please help me again?
I'm sorry to hear that issue persists, Stanislav.
May you please clear your cache and cookies or log in with another browser to check if you`re able to use the verification link provided in your support ticket. Once you initiate the process our agent will follow up to guide you through the process and advise you directly about any of your concerns.
Let us know if the issue persists.
Hi upwork team,
The issue still persists.
I cleared cache and cookies of chrome and tried. but it was same
And I tried on other browser(FireFox), it was also same.
I think we can do video verification via google hangout.
Please help me again.
Hi Veronika and Stanislav,
I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.
Thank you for your patience.
**Edited for Community Guidelines**(A member of Upwork video verification ) replied about my request.
He said I should enable 3rd party cookies. so I enabled that.
But video verification still doesn't work.
The issue still presists.
Today(23th, Aug) is end date for verification about me.
I already verified ID of me and I lost 3 days for video verification beacuse of the same issue.
*Please give me more days to verify and please help me to solve the issue again.
I just checked your account and can confirm that you have successfully completed the verification.
If you have any additional questions let me know, thank you.
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