I am having trouble verifying my identity via webcam. Is there any other way I can complete verification? I have already submitted my drivers license.
Any help would be greatly appreciated, Thank you.
I checked your profile and it looks like you already successfully completed your verification process and received the ID Badge, congratulations!
If this is not what you're experiencing, please clear your cache and cookies or log in with another browser to check if it will change!
Let us know if the issue persists.
Hello and good day. I am encountering an issue with regards to Identity Verification. Every time I click "Get Started", I get a spinning loader and it just loads continuously for 1-2 minutes. After that, it displays a reply stating "We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute." I've been trying to verify my identity for the whole day with no avail. I just want to know if this is an issue on my part or is it a problem from the server-side.
If that's happening to you, can you try clearing your browser cache and cookies or using a different browser? If the problem persists, please let me know and I'll be happy to assist you further.
We had an issue with ID badge verification but it has since been fixed. You may still experience the issue if you are using Chrome because of a delay in updating cache. Could you please try doing a hard refresh and clearing your browser cache manually? Let us know if you still experience issues with verification after that.
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